Thanks for shopping at EBBRI
We believe in our product and value the happiness of our customers.
Please email us if you are not happy with any of our products and we will be glad to exceed your expectations. We are reasonable people and will try our best to work something out. If you are not completely happy with your new ordered product from our online store, please send it back to us within 15 days for a full refund.
If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 15 calendar days to return an item from the date you received it. To be eligible for a return:
- Your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your PayPal or original method of payment. You will receive the credit within a certain amount of days, depending on your credit card issuer’s policies. We will charge a small re-stocking fee, and customer is responsible for arranging the return shipment through a track able method to our warehouse.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, a certain amount will be deducted as actual cost of shipping, which is otherwise not charged for a successfully completed order.
*please note that any custom taxes if imposed (by your local custom authorities or any other authorities involved) are to be paid by the buyer. This is rare, and normally duty tax or any other taxes are not imposed on personal /small orders.
No Refunds
You will not receive refunds if; You did not receive your orders due to factors caused by you or factors beyond (EBBRI) our marketplace’ control, like:
- Wrong shipping address
- Not cleared by your local custom
- Natural disaster which led to the delay
Do send your refund request via email to support@ebbri.com or better still use our contact us page.